Thank you for visiting and shopping at bigheal.com. Following are the terms and conditions that constitute our Shipping Policy.

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Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Damages

In the event that your order arrives damaged in any way, please email us as soon as possible at support@bigheal.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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International Shipping Policy

We currently do not accept orders that have their shipping address outside of India.

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Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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Write to us at support@bigheal.com if you have any further queries.